Refund policy
Exchanges — Free, 30 Days
Wrong size? We'll cover shipping both ways. Email us within 30 days of delivery and we'll send a prepaid label and get the correct size out to you.
Refunds — 14 Days
If you'd prefer a refund, return your item within 14 days of delivery. Return shipping is the customer's responsibility. Once we receive and inspect the item, your refund is issued to the original payment method within 5–7 business days.
Store Credit — 30 Days
Prefer credit toward something else? We'll issue full store credit for the value of your item within 30 days of delivery.
Eligibility
To qualify for an exchange, refund, or credit, items must be:
- In original, unworn, unused condition
- With all original tags attached
- In original packaging
- Accompanied by proof of purchase
Pieces that don't meet these standards can't be accepted.
Damaged, Defective, or Wrong Item
This is on us, completely. If your order arrives damaged, defective, or isn't what you ordered, contact us and we'll replace it or refund you in full — including all shipping costs. No time limit, no return shipping charge.
Please inspect your order when it arrives so we can resolve anything quickly.
Final Sale
Custom orders, made-to-order pieces, personalized items, and clearance items are final sale and aren't eligible for refund, exchange, or credit. Because these are made individually, we're unable to restock or resell them.
Get in Touch
Email howdy@shopthirdcoast.com with your order number and we'll take care of you.
Third Coast · 7979 N Eldridge Pkwy, Suites 452 & 454, Houston, TX 77041