Refund policy

RETURNS & EXCHANGES

Third Coast stands behind the craftsmanship of every piece we make. If something isn't right, we'll make it right.

Exchanges — Free, 30 Days

Wrong size? We'll cover shipping both ways. Email us within 30 days of delivery and we'll send a prepaid label and get the correct size out to you.

Refunds — 14 Days

If you'd prefer a refund, return your item within 14 days of delivery. Return shipping is the customer's responsibility. Once we receive and inspect the item, your refund is issued to the original payment method within 5–7 business days.

Store Credit — 30 Days

Prefer credit toward something else? We'll issue full store credit for the value of your item within 30 days of delivery.

Eligibility

To qualify for an exchange, refund, or credit, items must be:

  • In original, unworn, unused condition
  • With all original tags attached
  • In original packaging
  • Accompanied by proof of purchase

Pieces that don't meet these standards can't be accepted.

Damaged, Defective, or Wrong Item

This is on us, completely. If your order arrives damaged, defective, or isn't what you ordered, contact us and we'll replace it or refund you in full — including all shipping costs. No time limit, no return shipping charge.

Please inspect your order when it arrives so we can resolve anything quickly.

Final Sale

Custom orders, made-to-order pieces, personalized items, and clearance items are final sale and aren't eligible for refund, exchange, or credit. Because these are made individually, we're unable to restock or resell them.

Get in Touch

Email howdy@shopthirdcoast.com with your order number and we'll take care of you.

Third Coast · 7979 N Eldridge Pkwy, Suites 452 & 454, Houston, TX 77041